Shipping policy

Order Processing

• All orders are processed within 1–2 business days (excluding weekends and public holidays).

• You will receive a confirmation email once your order has been dispatched, including tracking details.

Shipping Within Australia

• We ship all domestic orders via Australia Post.

• Standard shipping typically takes 3–7 business days, depending on your location.

• Express shipping is available at checkout for faster delivery (usually 1–3 business days).

International Shipping

• We offer international shipping via Australia Post International.

• Delivery times vary depending on the destination and may take 7–21 business days.

• Please note that international orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and order weight.

• Free shipping promotions (if available) will be clearly displayed at checkout.

Order Tracking

• Once your order has shipped, you will receive an email with tracking information.

• Tracking updates are managed by Australia Post and may take up to 24 hours to appear.

Delays

While we do everything we can to ensure your order arrives on time, Fouli Organics is not responsible for shipping delays caused by:

• Australia Post or international carriers

• Customs processing times

• Events outside of our control (e.g., weather, strikes, peak holiday periods)

Questions?

If you have any questions about your order or shipping, please reach out to us at info@fouliorganics.com — we’re here to help.